Frequently Asked Questions
Everything you need to know about your next home improvement project.
How long does shipping take for heavy machinery?
Standard shipping for handheld tools takes 3-5 business days, while heavy machinery and oversized equipment typically arrive within 7-10 business days via our specialized freight partners.
What is the Tool Monster return policy?
We offer a 30-day money-back guarantee on all unused tools in their original packaging. Please note that a restocking fee may apply to large industrial equipment.
Do my power tools come with a warranty?
Yes, all power tools sold at Tool Monster include a minimum 1-year manufacturer warranty. We also offer extended protection plans for purchase at checkout.
Can I track my order in real-time?
Once your order is processed, you will receive a tracking number via email. You can use this to monitor your shipment's progress directly on our website or the carrier's portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger purchases over $500.
Do you offer bulk discounts for contractors?
Absolutely. Licensed contractors and construction firms can apply for a Tool Monster Pro account to access exclusive bulk pricing and dedicated account management.